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He would not get up so we went to get an usher to straighten out the situation. Sure enough the couple returned for their seats. I explained that IF they returned he would have to give us our seats back. He said that a couple had sat there then left. But there were 2 vacant seats in the same row. The man sitting in our seats said that someone was sitting in the seats he & his wife were supposed to have. When we arrived we found our seats were occupied. My husband & I attended a concert at the Riverdome on Saturday. I don't expect the Ritz Carlton given the price I paid, but when they charge $350/night on the weekends, I would expect more from a hotel from a service standpoint when it comes to the basics and ability to empathize with a guest.First of all let me say that this review is for the Riverdome & the dining options available - not for the concert that we attended. However, this hotel could be 5 stars despite the design for the price I paid only if the service oriented nature of the staff were to be improved. I know it's expensive to overhaul the design of the hotel that looks like the 90s with the bathrooms being significantly dated. Furthermore, they charge ~$20 resort fee every night, but the pool is closed and so it really just includes the internet which is generally free at a hotel advertising itself at this caliber. Speaking of which, no housekeeping service was provided during my 3 night stay. I don't mind low floors and wasn't expecting much given the rate I booked. For a little under $100/night all in, it was a fine place to stay. I'm rating this on the basis that I received a great rate in the middle of the week which is significantly cheaper than on the weekends. Barcelo Bavaro Palace All Inclusive Resort.Melia Punta Cana Beach Wellness Inclusive - Adults only.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.

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